From Bright Pattern Documentation
• 5.2 • 5.3
Contents
- Introduction
- API Methods
- General Information
- Dial Number
- Select Service
- Single-Step Transfer
- Single-Step Conference
- Terminate Interaction
- Set Notes
- Set Disposition
- Set Disposition By Name
- Post Variable
- Set Reporting Custom Field
- Complete Interaction
- Complete Interaction with Disposition and Notes
- Get Call Recording Status
- Start Call Recording
- Stop Call Recording
- Mute Call Recording
- Unmute Call Recording
- Get Screen Recording Status
- Stop Screen Recording
- Pause Screen Recording
- Resume Screen Recording
- Pause Call and Screen Recording
- Resume Call and Screen Recording
- 1 Callback
Desktop JavaScript API Specification
Callback
This is the function that is called upon completion of the call/screen recording methods.
Syntax
callback = function(data) {
data.recording = 1/0;
data.muted = 1/0;
data.paused = 1/0;
}
Parameters
data.recording – Boolean; indicates if voice/screen recording is currently in progress; note that voice recording is applied to interactions (calls), while screen recording is applied to user sessions
data.muted – Boolean; indicates if voice recording is currently muted; returned only for the voice recording methods
data.paused – Boolean; indicates if screen recording is currently paused; returned only for the screen recording methods