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Contents

  • Desktop JavaScript API Specification
  • Introduction
  • Purpose
  • AudienceAPI Methods
  • General InformationDialing and Transfers
  • Dial Number
  • Select Service
  • setRescheduleWindow
  • Single-Step Transfer
  • Single-Step ConferenceCompleting and Terminating an Interaction
  • Complete Interaction
  • Complete Interaction with Disposition and Notes
  • Post Variable
  • Set Disposition
  • Set Disposition By Name
  • Set Notes
  • Set Reporting Custom Field
  • Terminate Interaction
    • 1.1 Request
      • 1.1.1 Syntax
    Call and Screen Recordings Control
  • Callback
  • Pause Call and Screen Recording
  • Resume Call and Screen RecordingCall Recordings Control
  • Get Call Recording Status
  • Mute Call Recording
  • Unmute Call Recording
  • Start Call Recording
  • Stop Call RecordingScreen Recordings Control
  • Get Screen Recording Status
  • Pause Screen Recording
  • Resume Screen Recording
  • Stop Screen Recording

Terminate Interaction

Unlike Complete Interaction, this method only releases the communication channel of the current interaction.

For example, if after-call work (ACW) is configured for the corresponding service, interaction processing will continue until ACW is completed.

Request

Syntax

terminateInteraction();

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