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• 5.19 • 5.2 • 5.3 • 5.8

Not Ready

Does an agent have to change status to “Not Ready” to make an outbound call?

An agent does not have to change status to Not Ready in order to make an outbound call; however, if the agent wants to prevent an inbound call at that time, then the agent would have to take that step. If an agent is in Not Ready and someone forces the agent to be Ready, then the agent is available for an inbound call.
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