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• 5.2 • 5.3

List of Team Metrics

This section provides detailed descriptions of the real-time metrics that apply to teams and can be displayed via the Team Metrics View in the Supervision center or via Campaign Team View in the Campaign Operations center. For definitions of these metrics, as well as a complete list of real-time metrics, see List of All Real-Time Metrics in the Reporting Reference Guide. Metrics here are arranged in alphabetical order.

Avg ACW Time

Avg Idle Time

Busy

CAL Overdue

CAL Reminders

IN Avg Handle Time

IN Handled

Logged In

Not Ready

OUT Handled

OUT Rejected

Occupancy

Ready

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