ChatTo create or edit chat scenarios, select the '''Chat''' option from the ''Scenarios'' menu. This covers [http://www.brightpattern.com/zendesk-chat/ Zendesk live chat] as well as Salesforce.com chat integrations. Upon selecting '''Chat''', your screen will be updated as shown.[[File:Scenarios-Chat-53AD.PNG|800px|center|Scenarios > > Chat]]You can use the right pane of the ''Scenarios > Chat'' view to manage associations of chat scenarios with web pages (i.e., to create and edit chat scenario entries).The '''Chat''' screen properties are provided in two tabs: '''Scenario Entries''' and '''Associations'''. The properties for each tab are described as follows.This is a list of the [[contact-center-administrator-guide/Messaging|Messaging/Chat scenario entries]] where the selected scenario is used. These are the properties of the messaging/chat scenario entry selected in the ''List of Messaging/Chat scenario entries''. For a description of these properties, see section [[contact-center-administrator-guide/Messaging|Messaging/Chat]].You can edit these properties or define a new entry for the selected scenario in this view.w.''List of associations'' is a list of all contact resources that are referred to in this scenario, such as skills and services. This may be useful, for example, when you use the same scenarios in several separate environments (e.g., development, testing, and production).A template is a great place to start if you have not already created a chat scenario, or if you need a quick way to create a new scenario.In the following scenario example, the '''Mobile Chat''' template is used to support the development of chat scenarios.The Mobile Chat scenario can be adjusted to be used for either web or mobile chats. It starts when a customer requests a chat conversation with a contact center. It requests customer data via a web form, and it connects a qualified agent. At the end of the chat session, if offers a survey form to the customer and sends the transcript to the customer.To use a template, click the '''Add from template''' icon [[File:Add-From-Template-Icon.png|26px|Add from template icon]] at the bottom of the screen. In the pop-up window that appears, select the desired template to use. Click '''OK'''. In this example, the selected template is "Mobile Chat."[[File:Select-template-window.png|250px|center|Select template pop-up window]]Clicking '''OK''' will launch the Scenario Builder application in a separate browser window or tab (depending on your settings).Scenario Builder provides a powerful way to customize the sequence of actions in a scenario. This is where you view the template and customize its building blocks (i.e., prompts) to suit your workflow. The Scenario Builder displays all available building blocks (e.g., ''Find Agent'', ''Send Message'', ''Connect Chat'', etc.) in a list on the left-hand panel of the screen. These represent the actions that could occur during an interaction with a customer, and they are dragged and dropped from the ''Prompts'' list on the left onto any area on the scenario panel to the right. To remove a block, simply drag it to the left, back onto the '''Prompts''' list.[[File:Scenario-Builder.png|500px|center|Scenario Builder from template]]Refer to the [[5.3:Scenario-builder-reference-guide/ScenarioBuilderOverview|Scenario Builder Reference Guide]] for detailed descriptions of scenario blocks and how to use them.
をクリックします。表示されるポップアップウィンドウで、ご希望のテンプレートを選択します。 OK をクリックします。この例では、選択したテンプレートは"モバイルチャット"です。
