Configuration QuickstartThis section describes the recommended order of configuring common contact center tasks within Bright Pattern’s Contact Center Administrator application.This quickstart will help you get your contact center up and running quickly, regardless of whether the contact center will be used for inbound services, outbound campaigns, or both. Note that every contact center environment is unique, and the following information is meant to be used as a general guideline only.[[File:CCA-Login-53.PNG|thumb|800px|center|Contact Center Administrator login]]Update Contact Center Administrator’s [[contact-center-administrator-guide/ApplicationSettings | application settings]] to* Set your preferred time zone and language* Change the password, if necessaryNote that the time zone should match the time zone set in [[5.2:Contact-center-administrator-guide/GeneralSettings | General Settings]].[[File:App-Settings-Config-53.PNG|thumb|800px|center|Settings for changing time zone, language, and password]]Review and change the default values of the [[Contact-center-administrator-guide/GeneralSettings | general settings]] that apply to the entire contact center, specifically for the users on Agent Desktop.[[File:General-Settings-Config-53.PNG|thumb|800px|center|Update system-wide settings for your contact center]]In [[Contact-center-administrator-guide/EmailSettings | Email Settings]], set up email on a system-wide level so that* Users have a standardized header and footer for email messages* Users can send and receive email messages from Agent Desktop* Standardized “reset password” emails are automatically sent to forgetful users* Chat transcript delivery emails are customized for your contact center[[File:CCA-Email-Settings-53.PNG|thumb|800px|center|Update email settings for all users]]Enable [[Contact-center-administrator-guide/Voicemail | voicemail]] for your contact center, and create a standardized voicemail notification email that will be sent to users when they have new voicemail messages.[[File:Voicemail-Config-53.PNG|thumb|800px|center|Update voicemail settings]]# Record or upload a default [[Contact-center-administrator-guide/Voicemail | voicemail]] greeting, which will be the standard greeting for all users unless they upload their own.Specify your contact center's [[Contact-center-administrator-guide/Calendars | calendars]] and [[Contact-center-administrator-guide/HoursofOperation | hours of operation]].[[File:Calendars-Config-53.PNG|thumb|800px|center|It's possible to have many saved calendars for your contact center]]This wraps up your initial configuration tasks. Be sure to read Bright Pattern's service configuration quickstarts, which will help you to set up contact center services, such as voice, chat, and email.For configuration steps specific to different types of services, follow these links: