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• 5.3 • 5.8

completeInteractionWithDisp

Completes and dispositions the interaction using the interaction ID and disposition code.

See the Embedded Agent Desktop Specification's Use Cases section for ways to use this method.

Request

Syntax

window.bpspat.api.completeInteractionWithDisp(item_id, disposition_code, notes)

Parameters

Parameter Type Optional/Required Description Example
item_id string required The interaction ID of the interaction "EE55D97E-2705-49D1-A36D-34B3381DD416"
disposition_code string required The disposition code to be set for the interaction "12345"
notes string optional Free-form text notes to be added to the completed interaction "Repeat customer, third call today"

Response

Empty. In response to the request, the disposition to changed to the specified disposition.


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