When invoking the postVariable method for a variable that starts with ActivityHistory, Agent Desktop memorizes the value of the variable to post it in activity history (see the Form Builder Reference Guide, section How to Configure Activity History Forms for more information on mapping activity history values). If an activity history field was marked for export in campaign results, it will be possible to export it with campaign results. The data is retained in Agent Desktop until changed or the interaction is completed. If a form is displaying that data, the form is also updated to reflect the new value. If the data changes in the form, it changes the value to be submitted.
|name||string||required||The name of the desired variable||"$(service.name)"|
|value||string||required||The resulting value of the variable||"Customer Service"|
Empty. In response to the request, the variable is sent to scenarios and is posted to campaign results (if the variable starts with "ActivityHistory").