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• 5.3 • 5.8

setStatus

Requests an agent routing state change (with or without a reason code). setStatus uses a callback function with command CHANGE_STATE to set the agent state and reason.

Note that the agent must be logged in to Agent Desktop in order to use setStatus.

See the Embedded Agent Desktop Specification's Use Cases section for ways to use this method.

Request

Syntax

window.bpspat.api.setStatus('status', 'reason')

For example:

window.bpspat.api.setStatus('NOT_READY', 'Lunch')

Parameters

Parameter Data Type Required/Optional Description
status string required The agent state to be set
reason string optional The reason for agent state change

Response

Empty. In response to the request, the agent status is changed.

To get a response object, use method getState.


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