From Bright Pattern Documentation
dialNumber
Makes a voice call for the logged-in agent, using a specified destination number. Note that only extension numbers of other contact center users can be dialed.
See the Embedded Agent Desktop Specification's Use Cases section for ways to use this method.
Request
Syntax
window.bpspat.api.dialNumber(phone_number)
Parameters
| Parameter | Type | Description | Example |
| phone_number | function | Destination phone number (prefix may be required) | "14151234567" |
Response
Empty. In response to the request, the phone number is dialed.
To get a response, use getState to display agent state and interaction data.