提供: Bright Pattern Documentation
• English
Scenario Exercises
- Overview
- Scenario Builder Basics
- All Scenario Exercises
- Downloadable Scenario Templates
- Create a Basic Scenario
- How to Create a Chat Scenario That Pops Case or Contact Information
- How to Create a Chat Scenario That Uses Bots
- How to Configure a Chat Scenario That Uses a Microsoft Azure Web App Bot
- Pizza Flowchart Chat Scenario
- Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form
- How to Blacklist Specific Phone Numbers
- How to Configure Last-Agent Routing Using the Internal Database
- How to Create a Voice Scenario That Distributes Surveys to a Percentage of Random Customers
- How to Route Callers to the Last Agent and Provide a Voicemail Option
- General Inbound Voice Scenario
- Redirect Calls Economically with a Single-Step External Transfer Option
- Skill-Based Call Routing with an Auto Attendant Choice
- Use Conversational IVR in a Scenario
- Voice Scenario Survey
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