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== What happens to emails from the Team Queue marked as "Spam"? == <!--T:2--> | == What happens to emails from the Team Queue marked as "Spam"? == <!--T:2--> | ||
| − | In Agent Desktop's [[Agent-guide/HowtoRetrieveanEmailfromtheTeamQueue|Team Queue]], the '''Spam''' button can be used to remove unwanted emails. '''Spam''' is simply a shortcut of assigning a disposition and a status of ''closed'' to the case that is created for the email. There is no spam filter that is invoked, nor are these emails removed from your system; that is, any emails marked as '''Spam''' will continue to exist in the email account configured in the Contact Center Administrator application, section [[Contact-center-administrator-guide/Email|Scenario Entries > Email]]. | + | In Agent Desktop's [[Agent-guide/HowtoRetrieveanEmailfromtheTeamQueue|Team Queue]], the '''Spam''' button can be used to remove unwanted emails. '''Spam''' is simply a shortcut of assigning a disposition and a status of ''closed'' to the case that is created for the email. There is no spam filter that is invoked, nor are these emails removed from your system; that is, any emails marked as '''Spam''' will continue to exist in the email account configured in the Contact Center Administrator application, section [[Contact-center-administrator-guide/Email|Scenario Entries > Email]]. To retrieve emails marked as spam, open [[Agent-guide/Work/SearchandPreviewRecords/Overview|Search and Preview Records]], select the ''Cases'' tab, and enter ''disposition:spam'' in the search field. |
=== Administrators Note === <!--T:3--> | === Administrators Note === <!--T:3--> | ||
Revision as of 17:59, 16 December 2021
<translate>= Spam =
What happens to emails from the Team Queue marked as "Spam"?
In Agent Desktop's Team Queue, the Spam button can be used to remove unwanted emails. Spam is simply a shortcut of assigning a disposition and a status of closed to the case that is created for the email. There is no spam filter that is invoked, nor are these emails removed from your system; that is, any emails marked as Spam will continue to exist in the email account configured in the Contact Center Administrator application, section Scenario Entries > Email. To retrieve emails marked as spam, open Search and Preview Records, select the Cases tab, and enter disposition:spam in the search field.
Administrators Note
If you would like the case-by-case detail of emails marked as Spam for their disposition, the Email Detail report is a good resource for you. Additionally, Interaction Records are a great way to see emails on a record-by-record basis.
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