5.19:Tutorials

• 5.19 • 5.8

<translate>= Tutorials = Bright Pattern creates and maintains a wide variety of tutorials in order to help all Bright Pattern Contact Center users. Articles range from basic Agent Desktop usage to in-depth contact center configuration.

For additional information, visit Bright Pattern Community.

Admins

Tutorials for Admins is a collection of articles that explain how to accomplish specific goals using Bright Pattern's Contact Center Administrator application. Step-by-step tutorials cover various topics related to configuration, integrations, setting up services, building scenarios, AI and bots, and much more.

The following is a list of sections in this guide:

• AI and Bots
• APIs
• Chat
• Configuration
• Email
• Forms
• Integrations
• Lists
• [Number Provisioning]
• Phone Devices
• Remote Assistance
• Scenarios
• Services
• Voice

Agents

Agent tutorials explain how to perform specific tasks within the Agent Desktop application.

Explore tutorials to learn more about the following topics:

• Calendar
• Calls
• Cases and Email
• Chats
• Contacts
• Knowledge Base
• Outbound Campaigns
• Remote Assistance
• Search
• States

Supervisors

Supervisor tutorials provide specific instructions for users who actively manage agents and teams in Agent Desktop; topics include the following:

• Agent management
• Using calendars
• Operating campaigns
• Email queues
• Real-time metrics

Questions?

Bright Pattern maintains a growing collection of "how-to" articles. If you need help with a topic that is not already covered in documentation, please contact Customer Success Management, connect with us via the Contact Us page, or post comments to documentation articles.

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