From Bright Pattern Documentation
< 5.19:Agent-guide | Tutorials | MicrosoftTeams
(Updated via BpDeleteTranslateTags script) |
|||
| (4 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
| − | = Microsoft Teams = | + | = Microsoft Teams = |
If your contact center integrates with Microsoft Teams, you can access Teams communication channels information for personal chats and internal calls with logged-in Teams users (i.e., experts), while handling customer interactions in the Agent Desktop application. | If your contact center integrates with Microsoft Teams, you can access Teams communication channels information for personal chats and internal calls with logged-in Teams users (i.e., experts), while handling customer interactions in the Agent Desktop application. | ||
| − | == Articles == | + | == Articles == |
The following articles provide instructional information on using Teams while working in Agent Desktop: | The following articles provide instructional information on using Teams while working in Agent Desktop: | ||
*[[Agent-guide/Tutorials/MicrosoftTeams/Login | How to Sign in to Teams Integrated with Bright Pattern Contact Center]] | *[[Agent-guide/Tutorials/MicrosoftTeams/Login | How to Sign in to Teams Integrated with Bright Pattern Contact Center]] | ||
| + | *[[Agent-guide/Tutorials/MicrosoftTeams/WidgetAccessMSTeams | Accessing Microsoft Teams in the Agent Desktop Widget]] | ||
*[[Agent-guide/Tutorials/MicrosoftTeams/GetExpertHelpViaDirectory | How to Get Help from Experts During Active Interactions Via the Directory]] | *[[Agent-guide/Tutorials/MicrosoftTeams/GetExpertHelpViaDirectory | How to Get Help from Experts During Active Interactions Via the Directory]] | ||
*[[Agent-guide/Tutorials/MicrosoftTeams/GetExpertHelpViaChannels | How to Get Help from Experts Via Teams Channels]] | *[[Agent-guide/Tutorials/MicrosoftTeams/GetExpertHelpViaChannels | How to Get Help from Experts Via Teams Channels]] | ||
| + | *[[Agent-guide/Tutorials/MicrosoftTeams/DirectRouting | How to Configure Your Teams Direct Routing Number as a Softphone Device]] | ||
*[[Agent-guide/Tutorials/MicrosoftTeams/InviteExpertstoConference | How to Invite Experts to Join Conference Chats with Customers]] | *[[Agent-guide/Tutorials/MicrosoftTeams/InviteExpertstoConference | How to Invite Experts to Join Conference Chats with Customers]] | ||
Latest revision as of 04:01, 29 May 2024
• 5.19 • 5.8
Microsoft Teams
If your contact center integrates with Microsoft Teams, you can access Teams communication channels information for personal chats and internal calls with logged-in Teams users (i.e., experts), while handling customer interactions in the Agent Desktop application.
Articles
The following articles provide instructional information on using Teams while working in Agent Desktop:
- How to Sign in to Teams Integrated with Bright Pattern Contact Center
- Accessing Microsoft Teams in the Agent Desktop Widget
- How to Get Help from Experts During Active Interactions Via the Directory
- How to Get Help from Experts Via Teams Channels
- How to Configure Your Teams Direct Routing Number as a Softphone Device
- How to Invite Experts to Join Conference Chats with Customers
< Previous | Next >