From Bright Pattern Documentation
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Allows you to reschedule outbound dialing retry time to be within a specific timeframe with the option to specify a time zone. | Allows you to reschedule outbound dialing retry time to be within a specific timeframe with the option to specify a time zone. | ||
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Latest revision as of 04:09, 29 May 2024
setRescheduleWindow
Allows you to reschedule outbound dialing retry time to be within a specific timeframe with the option to specify a time zone.
The reschedule window will only affect outbound campaigns when a non-final disposition is selected. The data is retained in Agent Desktop until changed or the interaction is completed.
Request
Syntax
setRescheduleWindow(numberToDial, fromTime, untilTime, timezoneName);
Parameters
| Parameter | Data Type | Required/Optional | Description | Example |
| numberToDial | String | Required | The phone number to dial | "11234567" |
| fromTime | String | Required | The start of the reschedule timeframe in “YYYY-MM-DD HH24:MM:SS” format | "2019-09-12 15:30:00" |
| untilTime | String | Required | The end of the reschedule timeframe in “YYYY-MM-DD HH24:MM:SS” format (must be after the starting time) | "2019-09-13 15:30:00" |
| timezoneName | String | Optional | The name of the timezone; if omitted, the timezone will be assumed to be the record’s detected timezone | “America/Los_Angeles” |