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= Requirements=
 
Users may edit a wallboard’s layout when granted the privilege ''Customize Wallboards''. [[contact-center-administrator-guide/Privileges|Privileges]] are granted by system administrators of your contact center from the ''Configuration > Users & Teams > Roles > Properties'' section of the Contact Center Administrator application.
 
Users may edit a wallboard’s layout when granted the privilege ''Customize Wallboards''. [[contact-center-administrator-guide/Privileges|Privileges]] are granted by system administrators of your contact center from the ''Configuration > Users & Teams > Roles > Properties'' section of the Contact Center Administrator application.
  
If you are not sure if you have the privilege to edit wallboards, see your system administrator.
 
  
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There are three privileges related to the wallboard application:
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# [[Contact-center-administrator-guide/Privileges#Access_Real-time_Stats_API|Access Real-time Stats API]] - When enabled, this privilege allows users to view created wallboards. Also, this privilege allows the wallboard icon to appear on the Agent Desktop home screen.
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# [[Contact-center-administrator-guide/Privileges#Customize_Wallboards|Customize Wallboards]] - This privilege allows users with access to wallboards to create and customize them.
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#[[Contact-center-administrator-guide/Privileges#Push.2FPull_Global_Wallboards|Push/Pull Global Wallboards]] - This privilege allows users with access to wallboards [[Wallboard-builder-reference-guide/GlobalWallboards#Push.2FPull_Functionality|Push/Pull]] functionality.
  
  
 
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If you are not sure if you have the appropriate wallboard privileges, contact your system administrator.
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Latest revision as of 04:32, 29 May 2024

• 5.19 • 5.2 • 5.3 • 5.8

Requirements

Users may edit a wallboard’s layout when granted the privilege Customize Wallboards. Privileges are granted by system administrators of your contact center from the Configuration > Users & Teams > Roles > Properties section of the Contact Center Administrator application.


There are three privileges related to the wallboard application:

  1. Access Real-time Stats API - When enabled, this privilege allows users to view created wallboards. Also, this privilege allows the wallboard icon to appear on the Agent Desktop home screen.
  2. Customize Wallboards - This privilege allows users with access to wallboards to create and customize them.
  3. Push/Pull Global Wallboards - This privilege allows users with access to wallboards Push/Pull functionality.


If you are not sure if you have the appropriate wallboard privileges, contact your system administrator.

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