From Bright Pattern Documentation
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Users may edit a wallboard’s layout when granted the privilege ''Customize Wallboards''. [[contact-center-administrator-guide/Privileges|Privileges]] are granted by system administrators of your contact center from the ''Configuration > Users & Teams > Roles > Properties'' section of the Contact Center Administrator application. | Users may edit a wallboard’s layout when granted the privilege ''Customize Wallboards''. [[contact-center-administrator-guide/Privileges|Privileges]] are granted by system administrators of your contact center from the ''Configuration > Users & Teams > Roles > Properties'' section of the Contact Center Administrator application. | ||
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# [[Contact-center-administrator-guide/Privileges#Access_Real-time_Stats_API|Access Real-time Stats API]] - When enabled, this privilege allows users to view created wallboards. Also, this privilege allows the wallboard icon to appear on the Agent Desktop home screen. | # [[Contact-center-administrator-guide/Privileges#Access_Real-time_Stats_API|Access Real-time Stats API]] - When enabled, this privilege allows users to view created wallboards. Also, this privilege allows the wallboard icon to appear on the Agent Desktop home screen. | ||
# [[Contact-center-administrator-guide/Privileges#Customize_Wallboards|Customize Wallboards]] - This privilege allows users with access to wallboards to create and customize them. | # [[Contact-center-administrator-guide/Privileges#Customize_Wallboards|Customize Wallboards]] - This privilege allows users with access to wallboards to create and customize them. | ||
| − | #[[Contact-center-administrator-guide/Privileges#Push.2FPull_Global_Wallboards|Push/Pull Global Wallboards]] - This privilege allows users with access to wallboards | + | #[[Contact-center-administrator-guide/Privileges#Push.2FPull_Global_Wallboards|Push/Pull Global Wallboards]] - This privilege allows users with access to wallboards [[Wallboard-builder-reference-guide/GlobalWallboards#Push.2FPull_Functionality|Push/Pull]] functionality. |
If you are not sure if you have the appropriate wallboard privileges, contact your system administrator. | If you are not sure if you have the appropriate wallboard privileges, contact your system administrator. | ||
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Latest revision as of 04:32, 29 May 2024
Requirements
Users may edit a wallboard’s layout when granted the privilege Customize Wallboards. Privileges are granted by system administrators of your contact center from the Configuration > Users & Teams > Roles > Properties section of the Contact Center Administrator application.
There are three privileges related to the wallboard application:
- Access Real-time Stats API - When enabled, this privilege allows users to view created wallboards. Also, this privilege allows the wallboard icon to appear on the Agent Desktop home screen.
- Customize Wallboards - This privilege allows users with access to wallboards to create and customize them.
- Push/Pull Global Wallboards - This privilege allows users with access to wallboards Push/Pull functionality.
If you are not sure if you have the appropriate wallboard privileges, contact your system administrator.