(Created page with "<translate> = Ask a Bot = Scenarios use the Ask a Bot block to submit the most recent message received from the user to the bot, and deliver suggestions from the bot to the cu...") |
|||
| Line 1: | Line 1: | ||
<translate> | <translate> | ||
= Ask a Bot = | = Ask a Bot = | ||
| − | |||
| − | |||
| − | |||
[[File:Ask-a-Bot-Block-53.PNG|225px|Ask a Bot scenario block]] | [[File:Ask-a-Bot-Block-53.PNG|225px|Ask a Bot scenario block]] | ||
| + | Scenarios use the Ask a Bot block to submit the most recent message received from the user to the bot, and deliver suggestions from the bot to the customer. You can think of this block as the facilitator of bot-automated conversations. This block passes messages between the user and the bot. | ||
== Settings == | == Settings == | ||
| Line 16: | Line 14: | ||
=== Message === | === Message === | ||
The variable that gets the text of the last received message: ''$(item.message)'' | The variable that gets the text of the last received message: ''$(item.message)'' | ||
| + | |||
| + | If building a scenario that also uses the [[Scenario-builder-reference-guide/PlayListen | Play-Listen]] block, you can enter variable ''$(item.transcript) in this Message field. | ||
=== Suggestions === | === Suggestions === | ||
Revision as of 00:54, 30 November 2018
<translate>
Ask a Bot
Scenarios use the Ask a Bot block to submit the most recent message received from the user to the bot, and deliver suggestions from the bot to the customer. You can think of this block as the facilitator of bot-automated conversations. This block passes messages between the user and the bot.
Settings
Title text
The name of the scenario block (any).
Message
The variable that gets the text of the last received message: $(item.message)
If building a scenario that also uses the Play-Listen block, you can enter variable $(item.transcript) in this Message field.
Suggestions
Variable receiving array of suggested responses (data)
Response
The variable (string) that receives the raw bot suggested response. For example, raw_response.
Timeout after, sec
The number of seconds to wait before the Timeout conditional exit is taken.
Conditional Exits
This block has a default exit and three conditional (i.e., "error") exits: Timeout, Failed, and No Data.
Here's a closer look at why these exits may be taken:
- Failed - Client Web Server is unavailable
- Timeout - The timeout is reached but there is no response
- No Data - There are no bot suggestions (i.e., data)
For each of the conditional exits, the scenario will send a message and then connect to the agent.
</translate>