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Revision as of 18:05, 4 February 2019

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• 5.19 • 5.3 • 5.8

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Set up a Watson Assistant Integration Account

Integrations with IBM Watson Assistant are enabled through integration accounts, which store the credentials of third-party services so that Bright Pattern Contact Center can access and work with them.

In this article, you will learn how to set up your Watson Assistant integration account and edit its properties.

Procedure

Step 1: Add integration account

Add a bot/chat suggestions engine integration account, and select type Watson Assistant.

Step 2: Edit properties

In the Properties dialog, enter the credentials of your IBM Watson Assistant bot instance as follows. This allows Bright Pattern to access your bot and use it in chat interactions.


Watson Conversation bot/chat suggestions engine integration account properties


Name

The unique name of this integration account (any). Because you can have multiple integration accounts of the same type, it is helpful to have a descriptive, memorable name.


Type

By default, the type is “Watson Assistant” because you selected this type when adding the account.


Url

The endpoint of your Watson Assistant (string).

Note that you must enter the Url in the following way for your bot to work properly!

The Url consists of these elements, strung together:

For example: https://gateway.watsonplatform.net/assistant/api/v1/workspaces/085c97f9-44c3-403d-8aad-92e86d9379f8d/message?version=2017-05-26


Workspace ID

The identifying number (string) of your Watson Assistant Skill (i.e., instance). Note that in IBM Watson, skills used to be called workspaces.

  1. To find this ID, go to IBM Watson Assistant > Skills, click on the desired skill’s Actions button, and select View API details.

    IBM Watson Assistant > Skills


  2. On the page that opens, copy your workspace ID.

    Copy your workspace ID


Username

The username (string) that is used to authenticate the Watson Conversation API. The username is provided in the service credentials for the service instance that you want to use.


Password

The password (string) used to authenticate the Watson Conversation API. The password is provided in the service credentials for the service instance that you want to use.


Max API calls per day

The maximum number of calls that can be done each day. This limit is here to keep your account from being charged for additional calls beyond the first 1,000 that are included in a free account.


Maximum suggestions

The maximum number of suggestions (e.g., 3) that can be delivered to the Agent Desktop during active chat interactions. Suggestions are the bot-generated replies that agents can select and use during chats.


Test Connection

Click to be sure Bright Pattern Contact Center can connect to your Watson Assistant.

If the credentials are invalid, go back to the Url property and make sure you’ve entered it exactly as explained. Test until you see the success dialog: "Account credentials appear to be valid."


Step 3: Save properties

Click Apply at the bottom of the screen to save your account properties. Your Alterra integration configuration is now complete.


Recommended Reading

For more information on Watson Assistant, see:



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