From Bright Pattern Documentation
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| − | + | = Configuration Overview = | |
Section ''Configuration'' presents tutorials about configuration steps you should follow in order to accomplish specific tasks within your contact center, for example, configuring hours of operation. Configuration articles may require knowledge about and access to various Bright Pattern Contact Center applications, such as Contact Center Administrator, Scenario Builder, Form Builder, Agent Desktop, and so forth. | Section ''Configuration'' presents tutorials about configuration steps you should follow in order to accomplish specific tasks within your contact center, for example, configuring hours of operation. Configuration articles may require knowledge about and access to various Bright Pattern Contact Center applications, such as Contact Center Administrator, Scenario Builder, Form Builder, Agent Desktop, and so forth. | ||
| − | == Tutorials == | + | == Tutorials == |
*[[Tutorials-for-admins/Configuration/HOP | Hours of Operation]] | *[[Tutorials-for-admins/Configuration/HOP | Hours of Operation]] | ||
*[[Tutorials-for-admins/Configuration/HOPExceptions | Configuring Exceptions to Standard Office Hours]] | *[[Tutorials-for-admins/Configuration/HOPExceptions | Configuring Exceptions to Standard Office Hours]] | ||
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*[[Tutorials-for-admins/Configuration/WarmTransferTutorial | Warm Transfer to Third Party Caller ID]] | *[[Tutorials-for-admins/Configuration/WarmTransferTutorial | Warm Transfer to Third Party Caller ID]] | ||
*[[Tutorials-for-admins/Configuration/AutomaticallyIdentifyActivityHistoryCreateContact | Automatically Identifying Activity History and Creating Contacts]] | *[[Tutorials-for-admins/Configuration/AutomaticallyIdentifyActivityHistoryCreateContact | Automatically Identifying Activity History and Creating Contacts]] | ||
| + | *[[Tutorials-for-admins/Configuration/AssignASupervisorToATeam | Assign a Supervisor to a Team]] | ||
| + | *[[Tutorials-for-admins/Configuration/HowToCreateATeam | How to Create a Team]] | ||
| + | *[[Tutorials-for-admins/Configuration/CreateAnAgentRoleAndUser | How to Create an Agent Role and Agent User]] | ||
| + | *[[Tutorials-for-admins/Configuration/PersonalAssignmentsPreviewProgressive | How to Create Personal Assignments for Preview and Progressive Campaigns]] | ||
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<!-- *[[Tutorials-for-admins/Configuration/CampaignContactAssignmentRouting | Campaign Contact Assignment Routing]] --> | <!-- *[[Tutorials-for-admins/Configuration/CampaignContactAssignmentRouting | Campaign Contact Assignment Routing]] --> | ||
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Latest revision as of 04:04, 29 May 2024
• 日本語
Configuration Overview
Section Configuration presents tutorials about configuration steps you should follow in order to accomplish specific tasks within your contact center, for example, configuring hours of operation. Configuration articles may require knowledge about and access to various Bright Pattern Contact Center applications, such as Contact Center Administrator, Scenario Builder, Form Builder, Agent Desktop, and so forth.
Tutorials
- Hours of Operation
- Configuring Exceptions to Standard Office Hours
- Regional Routing for Remote Agents
- Warm Transfer to Third Party Caller ID
- Automatically Identifying Activity History and Creating Contacts
- Assign a Supervisor to a Team
- How to Create a Team
- How to Create an Agent Role and Agent User
- How to Create Personal Assignments for Preview and Progressive Campaigns