Latest revision as of 21:12, 9 September 2021

How to Add a Bot/Chat Suggestions Engine Integration Account

Bot/chat suggestions engine integration accounts allow you to use third-party bots to automate chat conversations, provide self-service options, intelligently route customers to agents, and provide meaningful suggestions to an agent during active chat sessions.

Bright Pattern Contact Center supports the following types of bot integration: AWS Lex and Watson Assistant.

Adding a New Account

In the Contact Center Administrator application, go to Configuration > Call Center Configuration > Integrations Accounts.
Click the Add account (+) button to add a new integration account.

Add new integration account
Select account type Bot / Chat suggestions engine and click OK.

Select "Bot / Chat suggestions engine"
In the Bot / Chat suggestions engine type dialog, select your desired type of bot instance.

Make a selection
Click OK. The properties for that engine will open next.

Next Steps

Now that you have a bot/chat suggestions engine integration account, you can edit its properties.

Learn more at:

Set up a Watson Assistant Integration Account< 前へ | 次へ >

@@ Line 1: / Line 1: @@
-= ボット/チャットのサジェスト機能エンジン統合アカウントの追加方法 =
+= How to Add a Bot/Chat Suggestions Engine Integration Account =
-ボット/チャットのサジェスト機能エンジン統合アカウントにより、第三者のボットを使ってチャットの自動化、セルフサービスオプションの提供、お客様のエージェントへのルーティング、アクティブなチャットセッション中のエージェントに対する有意義な提案の提供ができます。
+Bot/chat suggestions engine integration accounts allow you to use third-party bots to automate chat conversations, provide self-service options, intelligently route customers to agents, and provide meaningful suggestions to an agent during active chat sessions.
-Bright Patternコンタクトセンターでは Alterra、 AWS Lex、Watson Assistantというボット統合の利用が可能です。
+Bright Pattern Contact Center supports the following types of bot integration: AWS Lex and Watson Assistant.
 == Adding a New Account ==
 # In the Contact Center Administrator application, go to ''Configuration > Call Center Configuration > Integrations Accounts''.<br /><br />
-# Click the '''Add account''' ('''+''') button to add a new integration account.<br /><br />[[File:ChatWat3.PNG|thumb|450px|center|Add new integration account]]<br /><br />
+# Click the '''Add account''' ('''+''') button to add a new integration account.<br /><br />[[File:CCA-Call-Center-Config-Integration-Accounts-54.PNG|thumb|450px|center|Add new integration account]]<br /><br />
-# Select account type '''Bot / Chat suggestions engine''' and click '''OK'''.<br /><br />[[File:ChatWat4.PNG|thumb|450px|center|Select "Bot / Chat suggestions engine"]]<br /><br />
+# Select account type '''Bot / Chat suggestions engine''' and click '''OK'''.<br /><br />[[File:CCA-Call-Center-Config-Integration-Accounts-Menu-54.PNG|thumb|450px|center|Select "Bot / Chat suggestions engine"]]<br /><br />
-# In the ''Bot / Chat suggestions engine type'' dialog, select your desired type of bot instance.<br /><br />[[File:Add-Bot-Account-1-53.PNG|450px|center|Make a selection]]<br /><br />
+# In the ''Bot / Chat suggestions engine type'' dialog, select your desired type of bot instance.<br /><br />[[File:CCA-Call-Center-Config-Integration-Accounts-Bot-Chat-Suggestions-54.PNG|450px|center|Make a selection]]<br /><br />
 # Click '''OK'''. The properties for that engine will open next.
@@ Line 15: / Line 15: @@
 Now that you have a bot/chat suggestions engine integration account, you can edit its properties.
-詳しい情報:
+Learn more at:
-* [[Tutorials-for-admins/SetupanAlterraIntegrationAccount |  Alterra統合アカウントの設定方法]]
+* [[Tutorials-for-admins/SetupaWatsonAssistantIntegrationAccount | Set up a Watson Assistant Integration Account]]
-* [[Tutorials-for-admins/SetupaWatsonAssistantIntegrationAccount |Watson Assistant 統合アカウントの設定方法]]