From Bright Pattern Documentation
< 5.19:Agent-guide | Tutorials | MicrosoftTeams
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If your contact center integrates with Microsoft Teams, you can access Teams communication channels information for personal chats and internal calls with logged-in Teams users (i.e., experts), while handling customer interactions in the Agent Desktop application. | If your contact center integrates with Microsoft Teams, you can access Teams communication channels information for personal chats and internal calls with logged-in Teams users (i.e., experts), while handling customer interactions in the Agent Desktop application. | ||
| − | == Articles == | + | == Articles == <!--T:2--> |
The following articles provide instructional information on using Teams while working in Agent Desktop: | The following articles provide instructional information on using Teams while working in Agent Desktop: | ||
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*[[Agent-guide/Tutorials/MicrosoftTeams/Login | How to Sign in to Teams Integrated with Bright Pattern Contact Center]] | *[[Agent-guide/Tutorials/MicrosoftTeams/Login | How to Sign in to Teams Integrated with Bright Pattern Contact Center]] | ||
*[[Agent-guide/Tutorials/MicrosoftTeams/WidgetAccessMSTeams | Accessing Microsoft Teams in the Agent Desktop Widget]] | *[[Agent-guide/Tutorials/MicrosoftTeams/WidgetAccessMSTeams | Accessing Microsoft Teams in the Agent Desktop Widget]] | ||
Revision as of 01:42, 10 November 2021
• 5.19 • 5.8
<translate>= Microsoft Teams = If your contact center integrates with Microsoft Teams, you can access Teams communication channels information for personal chats and internal calls with logged-in Teams users (i.e., experts), while handling customer interactions in the Agent Desktop application.
Articles
The following articles provide instructional information on using Teams while working in Agent Desktop:
- How to Sign in to Teams Integrated with Bright Pattern Contact Center
- Accessing Microsoft Teams in the Agent Desktop Widget
- How to Get Help from Experts During Active Interactions Via the Directory
- How to Get Help from Experts Via Teams Channels
- How to Configure Your Teams Direct Routing Number as a Softphone Device
- How to Invite Experts to Join Conference Chats with Customers
</translate>