From Bright Pattern Documentation
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The Outbound tab of the ''Services and Campaigns'' section of Contact Center Administrator provides a multiscreen view for the configuration of campaign-specific settings of outbound and blended services. | The Outbound tab of the ''Services and Campaigns'' section of Contact Center Administrator provides a multiscreen view for the configuration of campaign-specific settings of outbound and blended services. | ||
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Outbound tab properties are organized into five screens: General Campaign Settings, Calling Hours, Dial Rules, Do Not Call lists, and Diagnostics. For detailed descriptions, follow these links: | Outbound tab properties are organized into five screens: General Campaign Settings, Calling Hours, Dial Rules, Do Not Call lists, and Diagnostics. For detailed descriptions, follow these links: | ||
*[[contact-center-administrator-guide/ServicesandCampaigns/Outbound-General | Outbound - General]] | *[[contact-center-administrator-guide/ServicesandCampaigns/Outbound-General | Outbound - General]] | ||
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*[[contact-center-administrator-guide/ServicesandCampaigns/Outbound-Diagnostics | Outbound - Diagnostics]] | *[[contact-center-administrator-guide/ServicesandCampaigns/Outbound-Diagnostics | Outbound - Diagnostics]] | ||
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For the recommended campaign configuration process, see ''Tutorials for Admins'', section [[Tutorials-for-admins/HowtoConfigureOutboundCampaigns|Outbound Campaign Configuration]]. | For the recommended campaign configuration process, see ''Tutorials for Admins'', section [[Tutorials-for-admins/HowtoConfigureOutboundCampaigns|Outbound Campaign Configuration]]. | ||
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'''Notes''': | '''Notes''': | ||
* Some service configuration changes that affect agent behavior are not picked up dynamically by Agent Desktop. Thus, after making a change to outbound tab properties, particularly for voice service and email service properties, we recommend that all affected logged-in agents refresh their browser page. | * Some service configuration changes that affect agent behavior are not picked up dynamically by Agent Desktop. Thus, after making a change to outbound tab properties, particularly for voice service and email service properties, we recommend that all affected logged-in agents refresh their browser page. | ||
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[[File:CCA-Services-and-Campaigns-Outbound-Tab-53.PNG|thumb|650px|center|''Outbound campaign settings'']] | [[File:CCA-Services-and-Campaigns-Outbound-Tab-53.PNG|thumb|650px|center|''Outbound campaign settings'']] | ||
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Revision as of 04:01, 29 May 2024
• 日本語
Outbound Tab
The Outbound tab of the Services and Campaigns section of Contact Center Administrator provides a multiscreen view for the configuration of campaign-specific settings of outbound and blended services.
Outbound tab properties are organized into five screens: General Campaign Settings, Calling Hours, Dial Rules, Do Not Call lists, and Diagnostics. For detailed descriptions, follow these links:
- Outbound - General
- Outbound - Calling Hours
- Outbound - Dial Rules
- Outbound - DNC
- Outbound - Diagnostics
For the recommended campaign configuration process, see Tutorials for Admins, section Outbound Campaign Configuration.
Notes:
- Some service configuration changes that affect agent behavior are not picked up dynamically by Agent Desktop. Thus, after making a change to outbound tab properties, particularly for voice service and email service properties, we recommend that all affected logged-in agents refresh their browser page.
- If a custom scenario is used for an outbound campaign, note that it is not recommended to use the Request Skill or Service block to change the service to a difference service. The result of this is the list of dispositions presented to and used by agents will not match the list of dispositions for the outbound campaign results.
