From Bright Pattern Documentation
< 5.19:Faq
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| − | == How do I prioritize undialed records in my list? == | + | == How do I prioritize undialed records in my list? == |
Prioritizing undialed records may be accomplished by utilizing the [[Contact-center-administrator-guide/Lists#Priority|Priority]] field type when creating a list. Note that your list format may not be changed after creation (i.e., it would require you to create a new list). | Prioritizing undialed records may be accomplished by utilizing the [[Contact-center-administrator-guide/Lists#Priority|Priority]] field type when creating a list. Note that your list format may not be changed after creation (i.e., it would require you to create a new list). | ||
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To utilize this field, do the following: | To utilize this field, do the following: | ||
# When creating a list, modify the list format to include a field type of ''Priority''. | # When creating a list, modify the list format to include a field type of ''Priority''. | ||
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From here, Prioritized records will take precedence over everything else; note that Priority applies to first dial only. | From here, Prioritized records will take precedence over everything else; note that Priority applies to first dial only. | ||
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For more information on list creation, see the ''Contact Center Administrator Guide'', section [[Contact-center-administrator-guide/Lists|Lists]]. | For more information on list creation, see the ''Contact Center Administrator Guide'', section [[Contact-center-administrator-guide/Lists|Lists]]. | ||
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Latest revision as of 04:02, 29 May 2024
• 日本語
Lists
How do I prioritize undialed records in my list?
Prioritizing undialed records may be accomplished by utilizing the Priority field type when creating a list. Note that your list format may not be changed after creation (i.e., it would require you to create a new list).
To utilize this field, do the following:
- When creating a list, modify the list format to include a field type of Priority.
- Decide on First In/First Out or Last In/First Out
- Set an expiration time for Priority
From here, Prioritized records will take precedence over everything else; note that Priority applies to first dial only.
For more information on list creation, see the Contact Center Administrator Guide, section Lists.