From Bright Pattern Documentation
< 5.19:Faq
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| − | == Why does the call recording show a duration of 10:09 when the call only lasted 1:40? == | + | == Why does the call recording show a duration of 10:09 when the call only lasted 1:40? == |
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[[File:Example-Review-Call-Recording.png|800px|thumbnail|center|Call recording overview]] | [[File:Example-Review-Call-Recording.png|800px|thumbnail|center|Call recording overview]] | ||
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If you drill down into the interaction, you can see the length of each segment of the call. In your case, the call may have been transferred and 10:09 encompasses the entire duration of the call, not just the active talk time. While the overall interaction is 10:09, the talk time that is recorded is only 1:40, which does match the length of the recording. | If you drill down into the interaction, you can see the length of each segment of the call. In your case, the call may have been transferred and 10:09 encompasses the entire duration of the call, not just the active talk time. While the overall interaction is 10:09, the talk time that is recorded is only 1:40, which does match the length of the recording. | ||
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| − | [[Category:FAQ]] | ||
Latest revision as of 04:02, 29 May 2024
• 日本語
Recordings
Why does the call recording show a duration of 10:09 when the call only lasted 1:40?
If you drill down into the interaction, you can see the length of each segment of the call. In your case, the call may have been transferred and 10:09 encompasses the entire duration of the call, not just the active talk time. While the overall interaction is 10:09, the talk time that is recorded is only 1:40, which does match the length of the recording.