From Bright Pattern Documentation
< 5.19:Agent-guide | Tutorials | MicrosoftTeams
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*[[Agent-guide/Tutorials/MicrosoftTeams/GetExpertHelpViaDirectory | How to Get Help from Experts During Active Interactions Via the Directory]] | *[[Agent-guide/Tutorials/MicrosoftTeams/GetExpertHelpViaDirectory | How to Get Help from Experts During Active Interactions Via the Directory]] | ||
*[[Agent-guide/Tutorials/MicrosoftTeams/GetExpertHelpViaChannels | How to Get Help from Experts Via Teams Channels]] | *[[Agent-guide/Tutorials/MicrosoftTeams/GetExpertHelpViaChannels | How to Get Help from Experts Via Teams Channels]] | ||
| + | *[[Agent-guide/Tutorials/MicrosoftTeams/DirectRouting | How to Configure Your Teams Direct Routing Number as a Softphone Device]] | ||
*[[Agent-guide/Tutorials/MicrosoftTeams/InviteExpertstoConference | How to Invite Experts to Join Conference Chats with Customers]] | *[[Agent-guide/Tutorials/MicrosoftTeams/InviteExpertstoConference | How to Invite Experts to Join Conference Chats with Customers]] | ||
Revision as of 23:51, 4 May 2021
• 5.19 • 5.8
Microsoft Teams
If your contact center integrates with Microsoft Teams, you can access Teams communication channels information for personal chats and internal calls with logged-in Teams users (i.e., experts), while handling customer interactions in the Agent Desktop application.
Articles
The following articles provide instructional information on using Teams while working in Agent Desktop:
- How to Sign in to Teams Integrated with Bright Pattern Contact Center
- How to Get Help from Experts During Active Interactions Via the Directory
- How to Get Help from Experts Via Teams Channels
- How to Configure Your Teams Direct Routing Number as a Softphone Device
- How to Invite Experts to Join Conference Chats with Customers
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