• 5.19 • 5.3 • 5.8

dialNumber

Makes a voice call for the logged-in agent, using a specified destination number. Note that only extension numbers of other contact center users can be dialed.

See the Embedded Agent Desktop Specification's Use Cases section for ways to use this method.

Request

Syntax

window.bpspat.api.dialNumber(phone_number)

Parameters

Parameter	Type	Description	Example
phone_number	function	Destination phone number (prefix may be required)	"14151234567"

Response

Empty. In response to the request, the phone number is dialed.

To get a response, use getState to display agent state and interaction data.

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