<translate>= Chat Service Configuration= This section outlines the recommended general order of configuring a chat service.
The following steps suggest the order of actions that you should take when configuring a chat service for your contact center.
Step 1: Create and configure a chat service
Create a chat service, and configure its general settings. See section Services and Campaigns - Properties Tab.
Step 2: Assign teams to the service
Assign agent teams to this service. Note that the service will be created with a default service skill that can be assigned automatically to all members of the associated agent teams. See section Services and Campaigns - Assignments Tab.
Step 3: Create additional skills required for this service
Additional skills are called auxiliary skills. Add any other required agent skills for this campaign.
Step 4: Assign the additional skills to agents of the assigned teams
Assign auxiliary skills to agents as required skill levels.
Step 5: Specify service level thresholds
Set the service level threshold for the service. See section Services and Campaigns - Service Level Tab.
Step 6: Create the scenario for the service
Create the interaction processing scenario for this service.
Step 7: Update omnichannel routing settings
Specify the number of sessions that agents can handle simultaneously. See section Omnichannel Routing.
Step 8: Configure SMS access numbers
Configure an SMS access number for inbound SMS communications. See section Messaging.
Step 9: Associate scenarios
Associate a scenario with the web/mobile applications. See section Scenario Entries.
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