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Set up an Alterra Integration Account
Integrations with Alterra.ai's Answer Bot and NLP Engine are enabled through integration accounts.
Integration accounts allow your contact center to operate with third-party services. These accounts store the credentials of such services so that Bright Pattern Contact Center can access and work with them.
To set up your Alterra integration account, you will need to plug your Alterra credentials into the integration account properties (see the following descriptions).
Alterra Properties
Name
The unique name of this integration account (any). Because you can have multiple integration accounts of the same type, it is helpful to have a descriptive, memorable name.
Type
By default, the type is “Alterra” because you selected this type when adding the account.
Url
The endpoint of your Alterra instance. The default Url value is https://next.alterra.ai/api/faq/v1/.
Method
The HTTP method. The default is POST.
API key
The API key (string) required to access the service. There is no default value.
You can find your API key in your Alterra account, in Settings > My Account.
Maximum suggestions
Maximum suggestions is the maximum number of suggestions (e.g., 1, 2, or 3) that can be delivered to the Agent Desktop for the agent to select and use in chat replies.
Test connection
Click to be sure Bright Pattern Contact Center can connect to your Alterra instance.
If the credentials are invalid, go back to the Url property and API key and make sure you’ve entered them correctly. Test until you see the success dialog: "Account credentials appear to be valid."
Save!
Click Apply at the bottom of the screen to save your account properties. Your Alterra integration configuration is now complete.
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