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Microsoft Teams

If your contact center integrates with Microsoft Teams, you can access Teams communication channels information for personal chats and internal calls with logged-in Teams users (i.e., experts), while handling customer interactions in the Agent Desktop application.

Articles

The following articles provide instructional information on using Teams while working in Agent Desktop:

• How to Sign in to Teams Integrated with Bright Pattern Contact Center
• How to Get Help from Experts During Active Interactions Via the Directory
• How to Get Help from Experts Via Teams Channels
• How to Invite Experts to Join Conference Chats with Customers< Previous | Next >