How to Use Personal Chat At any time during your working session, you can send a Personal Chat message to your supervisor or another member of your team. The use of Personal Chat does not affect your operations with service interactions in any way. [[File:Personal-Chat-Overview-50.PNG|thumb|800px|center|Overview of Personal Chat]]There are two ways to send Personal Chat messages: # From within the [[agent-guide/HowtoUsetheDirectory|Directory]]# From the ''Personal Chats'' section of the ''Chat Center''.* Select the desired contact from the [[agent-guide/HowtoUsetheDirectory|''Directory'']]. * Clicking the '''Chat''' [[File:Personal-Chat-New-Message-Icon-50.PNG|26px]] icon next to the contact's name in the ''Directory'' will launch a new chat. * To send a message, type in the ''Text Input Field'' area, then press the '''Enter''' key or click on the '''Send the message'''[[File:Group-Chat-Send-Message-50.PNG|26px]] icon.[[File:Personal-Chat-From-Directory-50.PNG|thumb|800px|center|Chat from within the ''Directory'' while working in other areas]]* To access the ''Chat Center'', click on the [[File:Group-Chat-Call-Center-Icon-50.PNG|26px]] icon. * Next, go to the ''Personal Chats'' section and click on the '''+''' icon to bring up the ''Directory''.[[File:Personal-Chat-New-Message-50.PNG|thumb|400px|center|Choose ''Select from Directory'']]* From the ''Select Agent for Chat'' directory, search for the contact you would like to message, click on their icon, then click the '''Select''' button.[[File:Personal-Chat-Directory-50.PNG|thumb|400px|center|Select the user to initiate chat]]* To send a message, type in the ''Text Input Field'' area, then press the '''Enter''' key or click on the '''Send the message'''[[File:Group-Chat-Send-Message-50.PNG|26px]] icon.* For added organization, it is possible to filter messages by ''day'', ''week'', ''month'', or ''all''.* Messages will appear with a timestamp in the chat transcript area above the ''Text Input Field''.It is possible to bookmark important, individual messages within a chat by clicking the '''Star''' [[File:Personal-Chat-Star-50.PNG|26px]] icon. When you star a message, it becomes pinned to the area right of the chat in the ''Chat Center''. Please note: You can only star received messages, not sent ones.To star a message, follow these steps:# Find the message.# Click the '''Star''' [[File:Personal-Chat-Star-50.PNG|26px]].# The star will have changed from a light color [[File:Personal-Chat-Star-50.PNG|26px]] to a dark color [[File:Personal-Chat-Marked-Star-50.PNG|26px]].From here, you will see the starred message appear in the area to the right of the chat. [[File:Personal-Chat-Starred-Messages-3-1-50.png|thumb|800px|center|Example of a starred message]]When you click on the starred message, it will act as a shortcut, bringing the message to the top of the chat area. [[File:Personal-Chat-Click-Starred-Message-50.PNG|thumb|800px|center|Starred messages act as bookmarks within a Personal Chat]]