Cisco SPA Hardphone ConfigurationThese instructions will show you how to configure and register a Cisco hardphone manually on the Cisco Configuration Utility web interface. We are using a Cisco SPA508G as an example. Note that this example can be used for any Cisco hardphone in the “SPA” model family.You should have Bright Pattern Contact Center version 5.2.x or later.In order to configure your Cisco phones with Bright Pattern Contact Center software, you will require a special '''outbound proxy'''; Bright Pattern Operations will create this for you upon request. (See Step 5.1.b. in the following procedure.)On your phone, press the '''Menu''' button, and then select the '''Network''' option; the IP address should be listed here.Make sure you are running the latest firmware version for your phone. We recommend updating your phone at least once per year. For updates, visit the [https://software.cisco.com/download/home/282733326 Cisco Software Download page].On your phone, press the '''Menu''' button, and then select '''Factory Reset'''. The phone will restart.# Enter the IP address of the Cisco phone in the address bar of your web browser.'''Note''': Configuration requires the following settings to be changed. Any settings not specifically mentioned in this step are set by user.# In the extension settings, under ''Proxy and Registration'', set:#* '''Proxy''': The [[Service-provider-guide/Tenants/PropertiesTab#Access_domain|access domain]] of your Bright Pattern tenant, which is found in the Bright Pattern Service Provider application, section ''Tenants > Properties''#* '''Outbound Proxy''': The setting created for you upon request to Bright Pattern Operations (e.g., “yourcorporation-sip.brightpattern.com”)#* '''Use Outbound Proxy''': Select “yes” (default is “no”)#* '''Register''': Select “yes”#* '''Use DNS SRV''': Select “yes”# Under ''Subscriber Information'', set:#* '''User ID''': The phone extension number (e.g., “1000”)#* '''Password''': The password of the phone extension, set by user# Under ''Optional Network Configuration'', set:#* '''NTP Enable''': Select “yes”