Pause and Resume RecordingsSFDC integration provides an integrated Agent Desktop within your Salesforce environment. As such, the same agent and supervisor functionality found in the Agent Desktop application are available to users signed in to their Salesforce.com integration accounts. For more information on the various functions, controls, and capabilities of Agent Desktop, see the Bright Pattern Contact Center [[agent-guide/Purpose|Agent Guide]] and [[supervisor-guide/Purpose|Supervisor Guide]].As part of Agent Desktop functionality, logged in supervisors may record the calls of agents on their teams. In addition, logged in supervisors with the privilege ''Monitor agent screen'' have the option to view screens of selected members of their team and monitor their desktop actions in real time. Furthermore, supervisors with the privilege ''Watch agent screen recordings'' may record the screen of a logged in agent who is currently in the ''Busy'' state (i.e., an agent who is handling an interaction). Supervisors may start, stop, or pause a screen recording at any time (see section ''Screen Monitoring Controls'' below).Click the '''Start Recording''' [[File:Supervisor-guide-image24.png|26px]] button. The button will change its function to '''Stop recording'''.Click the '''Pause Recording''' [[File:Pause-Screen-Recording.png|26px]] button. The button will change its function to '''Pause recording'''.Click the '''Stop recording''' [[File:Supervisor-guide-image25.png|26px]] button. Otherwise, the call recording will stop automatically when the call is released.# Click the '''See Screen''' button [[File:Supervisor-guide-image33.png|26px]]. A new window will open, showing you the desktop of the selected agent.Note that you can only continuously monitor a screen of one agent at a time. Thus, if you activate this function for another agent, monitoring of the originally selected agent will stop.Occasionally you may wish to omit certain parts of an agent's activity from a screen recording, without stopping the recording entirely. Such a need may arise when agents are receiving sensitive data from customers, such as credit card numbers, social security numbers, and so forth.To pause monitoring and screen recording, click the '''Pause recording''' button [[File:Pause-Screen-Recording.png|26px]]. Clicking the '''Pause recording''' button again will resume the recording.The capability to pause a recording is enabled by the call center .XML definition file that was uploaded during Salesforce integration configuration. For more information, see section [[sfdc-integration-guide/InstallingaManagedPackage|Installing a Managed Package]].[[File:Screen-Recording-Controls.png|450px|thumbnail|center|Screen recording controls are given at the top of the monitoring window]]Simply close the browser window.