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Bright Pattern creates and maintains a wide variety of tutorials in order to help all Bright Pattern Contact Center users. Articles range from basic Agent Desktop usage to in-depth contact center configuration. | Bright Pattern creates and maintains a wide variety of tutorials in order to help all Bright Pattern Contact Center users. Articles range from basic Agent Desktop usage to in-depth contact center configuration. | ||
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*[[tutorials-for-admins/Integrations/Overview | Integrations]] | *[[tutorials-for-admins/Integrations/Overview | Integrations]] | ||
*[[tutorials-for-admins/Lists/Overview| Lists]] | *[[tutorials-for-admins/Lists/Overview| Lists]] | ||
| + | *[[NumberProvisioning/Welcome| Number Provisioning]] | ||
*[[tutorials-for-admins/PhoneDevices/Overview | Phone Devices]] | *[[tutorials-for-admins/PhoneDevices/Overview | Phone Devices]] | ||
*[[tutorials-for-admins/RA/Overview | Remote Assistance]] | *[[tutorials-for-admins/RA/Overview | Remote Assistance]] | ||
| + | *[[Tutorials-for-admins/OmniDID/Overview | Omni DID]] | ||
*[[tutorials-for-admins/Scenarios/Overview | Scenarios]] | *[[tutorials-for-admins/Scenarios/Overview | Scenarios]] | ||
*[[tutorials-for-admins/Services/Overview | Services]] | *[[tutorials-for-admins/Services/Overview | Services]] | ||
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=== Questions? === | === Questions? === | ||
Bright Pattern maintains a growing collection of "how-to" articles. If you need help with a topic that is not already covered in documentation, please contact [https://www.brightpattern.com/contact-center-support Customer Success Management], connect with us via the [https://www.brightpattern.com/bright-pattern-company/contacts Contact Us] page, or post comments to documentation articles. | Bright Pattern maintains a growing collection of "how-to" articles. If you need help with a topic that is not already covered in documentation, please contact [https://www.brightpattern.com/contact-center-support Customer Success Management], connect with us via the [https://www.brightpattern.com/bright-pattern-company/contacts Contact Us] page, or post comments to documentation articles. | ||
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Latest revision as of 04:04, 29 May 2024
Tutorials
Bright Pattern creates and maintains a wide variety of tutorials in order to help all Bright Pattern Contact Center users. Articles range from basic Agent Desktop usage to in-depth contact center configuration.
For additional information, visit Bright Pattern Community.
Admins
Tutorials for Admins is a collection of articles that explain how to accomplish specific goals using Bright Pattern's Contact Center Administrator application. Step-by-step tutorials cover various topics related to configuration, integrations, setting up services, building scenarios, AI and bots, and much more.
The following is a list of sections in this guide:
- AI and Bots
- APIs
- Chat
- Configuration
- Forms
- Integrations
- Lists
- Number Provisioning
- Phone Devices
- Remote Assistance
- Omni DID
- Scenarios
- Services
- Voice
Agents
Agent tutorials explain how to perform specific tasks within the Agent Desktop application.
Explore tutorials to learn more about the following topics:
- Calendar
- Calls
- Cases and Email
- Chats
- Contacts
- Knowledge Base
- Outbound Campaigns
- Remote Assistance
- Search
- States
Supervisors
Supervisor tutorials provide specific instructions for users who actively manage agents and teams in Agent Desktop; topics include the following:
Questions?
Bright Pattern maintains a growing collection of "how-to" articles. If you need help with a topic that is not already covered in documentation, please contact Customer Success Management, connect with us via the Contact Us page, or post comments to documentation articles.