Latest revision as of 23:10, 8 September 2021

• English

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-= Exercises =
+= Scenario Exercises =
 *[[scenario-builder-reference-guide/Exercises/Overview |  Overview]]
-*[[scenario-builder-reference-guide/Exercises/ScenarioBuilderBasics |  Scenario Builder Basics]]
+*[[Scenario-builder-reference-guide/Exercises/ScenarioBuilderBasics | Scenario Builder Basics]]
 *[[scenario-builder-reference-guide/Exercises/AllScenarioExercises |  All Scenario Exercises]]
+*[[scenario-builder-reference-guide/Exercises/DownloadableTemplates |  Downloadable Scenario Templates]]
 *[[scenario-builder-reference-guide/Exercises/HowtoCreateaBasicScenario |  Create a Basic Scenario]]
-*[[scenario-builder-reference-guide/Exercises/HowtoCreateChatScenarioThatPopsCaseorContactInformation |  Pop Case or Contact Information]]
+*[[Scenario-builder-reference-guide/Exercises/HowtoCreateChatScenarioThatPopsCaseorContactInformation|How to Create a Chat Scenario That Pops Case or Contact Information]]
-*[[scenario-builder-reference-guide/Exercises/HowtoCreateChatScenarioThatUsesBots |  Chat Scenario That Uses Bots]]
+*[[scenario-builder-reference-guide/Exercises/HowtoCreateChatScenarioThatUsesBots |  How to Create a Chat Scenario That Uses Bots]]
-*[[scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioThatBlocksSpecificIncomingPhoneNumbers |  Block Specific Incoming Phone Numbers]]
+*[[Scenario-builder-reference-guide/Exercises/ChatScenarioConfigurationMicrosoftAzureWebAppBot | How to Configure a Chat Scenario That Uses a Microsoft Azure Web App Bot]]
-*[[scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioThatDistributesSurveystoaPercentageofRandomCustomers |  Distribute Surveys to a Percentage of Random Customers]]
+*[[scenario-builder-reference-guide/Exercises/PizzaFlowchartChatScenario | Pizza Flowchart Chat Scenario]]
-*[[scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioThatRoutesCallerstoLastAgentwithVoicemail |  Route Callers to the Last Agent and Provide a Voicemail Option]]
 *[[scenario-builder-reference-guide/Exercises/EmailThroughLeaveAMessageChatForm |  Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form]]
+*[[scenario-builder-reference-guide/Exercises/HowtoBlacklistSpecificPhoneNumbers | How to Blacklist Specific Phone Numbers]]
+* [[scenario-builder-reference-guide/Exercises/LastAgentRoutingforInternalDB |  How to Configure Last-Agent Routing Using the Internal Database]]
+*[[Scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioThatDistributesSurveystoaPercentageofRandomCustomers|How to Create a Voice Scenario That Distributes Surveys to a Percentage of Random Customers]]
+*[[Scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioThatRoutesCallerstoLastAgentwithVoicemail|How to Route Callers to the Last Agent and Provide a Voicemail Option]]
+*[[scenario-builder-reference-guide/Exercises/ScenarioExample |  General Inbound Voice Scenario]]
+*[[scenario-builder-reference-guide/Exercises/SingleStepExternalTransfer | Redirect Calls Economically with a Single-Step External Transfer Option]]
 *[[Scenario-builder-reference-guide/Exercises/Skill-BasedRoutingandAutoAttendant | Skill-Based Call Routing with an Auto Attendant Choice]]
-*[[scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioSurvey |  Voice Scenario Survey]]
 *[[scenario-builder-reference-guide/Exercises/ConversationalIVRScenario |  Use Conversational IVR in a Scenario]]
-*[[scenario-builder-reference-guide/Exercises/ScenarioExample |  Scenario Example]]
+*[[Scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioSurvey| Voice Scenario Survey]]
-*[[scenario-builder-reference-guide/Exercises/DownloadableTemplates |  Downloadable Scenario Templates]]