From Bright Pattern Documentation
< 5.3:Faq
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| − | == When I run the Call Detail report, I get an error message: “Report execution error: Report "call_detail" exceeded the limit of 200 maximum pages.” == | + | == When I run the Call Detail report, I get an error message: “Report execution error: Report "call_detail" exceeded the limit of 200 maximum pages.” == |
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The 200-page limit is a static limit put in place for database performance reasons for on demand reporting. To get around the restriction, you can schedule this report to run by adding a scheduled report in Contact Center Administrator: | The 200-page limit is a static limit put in place for database performance reasons for on demand reporting. To get around the restriction, you can schedule this report to run by adding a scheduled report in Contact Center Administrator: | ||
# Log in as Admin and navigate to ''Configuration > Reporting > Scheduled Reports''. | # Log in as Admin and navigate to ''Configuration > Reporting > Scheduled Reports''. | ||
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# Specify parameters for the report, referencing the ''Contact Center Administrator Guide'', section [[contact-center-administrator-guide/ScheduledReports|Scheduled Reports]]. | # Specify parameters for the report, referencing the ''Contact Center Administrator Guide'', section [[contact-center-administrator-guide/ScheduledReports|Scheduled Reports]]. | ||
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You can set up a scheduled report to run the previous day’s call detail and deliver the report to you via email with an attached PDF. | You can set up a scheduled report to run the previous day’s call detail and deliver the report to you via email with an attached PDF. | ||
| − | == What should I do when I get an error message while running the Agent Performance daily report (custom)? == | + | == What should I do when I get an error message while running the Agent Performance daily report (custom)? == |
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[[File:Report-Execution-Error.png|800px|thumbnail|center|Report execution error message]] | [[File:Report-Execution-Error.png|800px|thumbnail|center|Report execution error message]] | ||
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The limit of 50,000 rows is set to prevent performance issues, and as such, running the reports in smaller intervals is the answer. | The limit of 50,000 rows is set to prevent performance issues, and as such, running the reports in smaller intervals is the answer. | ||
| − | + | [[Category:FAQ]] | |
| − | [[Category:FAQ]] | ||
Latest revision as of 04:09, 29 May 2024
• 日本語
Report Execution Error
When I run the Call Detail report, I get an error message: “Report execution error: Report "call_detail" exceeded the limit of 200 maximum pages.”
The 200-page limit is a static limit put in place for database performance reasons for on demand reporting. To get around the restriction, you can schedule this report to run by adding a scheduled report in Contact Center Administrator:
- Log in as Admin and navigate to Configuration > Reporting > Scheduled Reports.
- Add a new scheduled report by clicking the “+” button at the bottom of the screen.
- Specify parameters for the report, referencing the Contact Center Administrator Guide, section Scheduled Reports.
You can set up a scheduled report to run the previous day’s call detail and deliver the report to you via email with an attached PDF.
What should I do when I get an error message while running the Agent Performance daily report (custom)?
The limit of 50,000 rows is set to prevent performance issues, and as such, running the reports in smaller intervals is the answer.