From Bright Pattern Documentation
< 5.19:Faq
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| − | <translate>= Scenarios= | + | <translate>= Scenarios= <!--T:1--> |
| − | == How do I delete unused scenarios? == | + | == How do I delete unused scenarios? == <!--T:2--> |
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You can delete any scenario that you want to remove from your tenant using the | You can delete any scenario that you want to remove from your tenant using the | ||
[[File:Remove-Scenario-Button.png|26px]] button on the ''Scenarios'' tab of your Contact Center Administrator application. | [[File:Remove-Scenario-Button.png|26px]] button on the ''Scenarios'' tab of your Contact Center Administrator application. | ||
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For more information, see the ''Contact Center Administrator Guide'', section [[contact-center-administrator-guide/ScenariosOverview|Scenarios Overview]]. | For more information, see the ''Contact Center Administrator Guide'', section [[contact-center-administrator-guide/ScenariosOverview|Scenarios Overview]]. | ||
| − | == How can I edit the text that chat bubble that appears on our webpage? == | + | == How can I edit the text that chat bubble that appears on our webpage? == <!--T:5--> |
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This is as simple as editing your snippet.js for chat bubbles (i.e., your Javascript code for the chat scenario that is embedded into your webpage). You may edit it directly from your webpage, or you may edit the generated web chat code provided by Contact Center Administrator: | This is as simple as editing your snippet.js for chat bubbles (i.e., your Javascript code for the chat scenario that is embedded into your webpage). You may edit it directly from your webpage, or you may edit the generated web chat code provided by Contact Center Administrator: | ||
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# Log in as Admin to the Contact Center Administrator application. | # Log in as Admin to the Contact Center Administrator application. | ||
# Navigate to ''Configuration > Scenarios > Chat''. | # Navigate to ''Configuration > Scenarios > Chat''. | ||
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For more information, see the ''Contact Center Administrator Guide'', section [[contact-center-administrator-guide/Messaging|Messaging/Chat]]. | For more information, see the ''Contact Center Administrator Guide'', section [[contact-center-administrator-guide/Messaging|Messaging/Chat]]. | ||
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[[Category:FAQ]]</translate> | [[Category:FAQ]]</translate> | ||
Revision as of 22:10, 16 September 2019
• 日本語
<translate>= Scenarios=
How do I delete unused scenarios?
You can delete any scenario that you want to remove from your tenant using the
button on the Scenarios tab of your Contact Center Administrator application.
For more information, see the Contact Center Administrator Guide, section Scenarios Overview.
How can I edit the text that chat bubble that appears on our webpage?
This is as simple as editing your snippet.js for chat bubbles (i.e., your Javascript code for the chat scenario that is embedded into your webpage). You may edit it directly from your webpage, or you may edit the generated web chat code provided by Contact Center Administrator:
- Log in as Admin to the Contact Center Administrator application.
- Navigate to Configuration > Scenarios > Chat.
- In the Scenario Entries tab, click the HTML Snippet button to copy the code to embed on your webpage.
- Edit the code as desired and paste into the Edit HTML portion of your webpage.
For more information, see the Contact Center Administrator Guide, section Messaging/Chat.</translate>