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Application Notes

Application notes are supplementary materials that provide further instructions and procedures for various subjects related to the configuration of or integration with Bright Pattern Contact Center software.

The following application notes are available for use with Contact Center Administrator:

Agent Desktop

• Agent Desktop Helper Application Audio-Handling Options
• WebRTC Browser Audio Limitations
• Agent Desktop Helper Application Security Enhancement Overview

IBM Cloud

• Updating IBM Cloud URL Endpoints

Microsoft Graph

• Configure Microsoft Email Account Access Using Microsoft Graph

Microsoft Teams

• Microsoft Teams Integration Configuration Overview
• Microsoft Teams Integration Configuration Quick Start
• Configuring the Microsoft Graph API as an Authentication Mechanism for Secure Microsoft Teams Content
• Configuration for Microsoft Teams Direct Routing
• How to Add a Microsoft Teams Integration Account

Phones

• Bria Mobile Softphone Configuration
• Cisco SPA Hardphone Configuration
• Polycom Hardphone Configuration
• Softphone Solo Configuration

Storage

• Setting Up Private S3 Storage< Previous | Next >