• 5.19 • 5.3 • 5.8

Prerequisites

• Before you attempt to configure an outbound messaging campaign, note that this feature must be enabled for your contact center by your service provider.
• Your contact center must have an SMS-capable access number. For more information, contact your service provider.
• Please note that sending text messages to mobile subscribers is regulated by law in most countries. It is your responsibility to ensure that your use case is compliant and you have all necessary opt-ins from recipients to avoid such actions against you as throttling, number blocks, and lawsuits.

Starting April 1st, 2023, new regulations for business-to-consumer messaging will impact the use of local phone numbers for texting. This is called 10DLC or 10-digit long code, which is a channel created by mobile carriers to ensure spam-free and trusted SMS/MMS communications. All businesses that send A2P messages on a 10DLC phone number must register their brand with the carrier supporting their numbers. Bright Pattern will manage the registration process for its clients. Registration of numbers is required prior to April 1st, 2023, and failure to do so may result in a disruption of service. For more information or to register a 10DLC phone number, contact Bright Pattern Customer Success.

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