• 5.19

blindTransfer

Make a blind transfer of an active or specified interaction to another agent with a specified internal phone number.

Request

Syntax

blindTransfer(phone: string, customTransferData?: CustomTransferData, interactionId?: string): Promise<OperationResult<null>>

Where:

type CustomTransferData = Record<string, string | number | boolean | undefined | null>

Parameters

Parameter	Parameter Values	Data Type	Optional/Required	Description
phone			Required	The call center party’s internal phone number
customTransferData			Optional	You can define here any custom data to be transferred with interaction to the receiving party.
interactionId		String	Optional	The ID of a transferring interaction. If not specified, the active interaction will be used.

Example Request

    blindTransferButton.onclick = () => {

        const phoneNumber = transferPhoneNumberInput.value

        const itemId = interactionIdInput.value

        let transferData: any | null = null

        try {

            transferData = JSON.parse(transferDataTextarea.value)

        } catch (e) {

            alert('You have syntax error in the transfer data structure. Cannot parse JSON.')

        }

        adApi.blindTransfer(phoneNumber, transferData, itemId)

    }

Return Value

null

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