• 5.19

getTeamMembers

Get a list of all members of a specified team

Request

Syntax

getTeamMembers(teamId: string): Promise<OperationResult<TeamMember[]>>

Where:

type TeamMember = {  id: string  teamId: string  firstName: string  lastName: string  phone: string  state: TeamMemberState } type TeamMemberState = "offline" | "ready" | "not ready" | "busy" | "after call work" | "supervising"

Parameters

(None)

Example Request

   getTeamMembersButton.onclick = () => {

       const teamId = teamIdInput.value

       adApi.getTeamMembers(teamId)

   }

Return Value

Object	Object Values	Data Type	Optional? (Y/N)	Return Value Description
TeamMember
	id	String	N	The team member’s unique (user) ID
	teamId	String	N	The team’s unique ID
	firstName	String	N	The team member’s first name
	lastName	String	N	The team member’s last name
	phone	String	N	The team member’s assigned phone number (i.e., extension)
	state	String	N	Returns the team member’s state as one of the following values: "offline" "ready" "not ready" "busy" "after call work" "supervising"

Explanation of States

Offline- The user is offline and not available to handle interactions.

Ready- The user is ready to handle interactions.

Not ready- The user is not ready to handle interactions.

Busy- The user is unavailable to accept new interactions because they are already handling one or more interactions.

After call work- The user is unavailable to accept service interactions because they are currently processing information related to an interaction that they previously handled.

Supervising- The user is supervising other agents and will not receive any service interactions while they are in this state.

	Business users who do not take part in handling automatically distributed interactions cannot have the "busy" state.

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