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• 5.19


This handler will be invoked during transfer initialization, when one agent sends interaction data to another agent. The handler will receive the CRM data that the transfer-initializer side will send via the return statement of the onRequestTransferData callback.



on('ON_LOAD_TRANSFER_DATA', handler: OnLoadTransferDataHandler): void

type OnLoadTransferDataHandler = (interactionId: string, data: any) => void


Parameter Parameter Values Data Type Optional/Required Description
interactionId String Required The ID of the transferred interaction
data String Required The data that will come from another instance of your CRM integration from the agent that initiates the transfer

Return Value


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