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• 5.19 • 5.2 • 5.3 • 5.8

Get Next Record

The Get Next Record workflow block provides a way for a workflow to retrieve the next or previous record from a recordset created by a previously executed blocks DB Execute, Fetch URL, RightNow Search, Search, and Zendesk Search.

Get Next Record workflow block

Conditional Exits

The Get Next Record block may take the No more items conditional exit if no more items can be retrieved from the specified recordset.



Title text

Title text is the name of the instance of the block. Enter a name in the text field and the new name of the block appears in the flowchart.


Choose whether the next or the previous record should be retrieved.

Recordset name

Recordset name is the recordset from which the record should be retrieved. The name is selected from the list of available recordsets, which is populated from all DB Execute, Fetch URL, RightNow Search, Search, and Zendesk Search blocks of the workflow.

The columns of the retrieved records (if any) are stored in the workflow variables RS.[name] (e.g.,

Get Next Record block settings

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