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• 5.2 • 5.3 • 5.8

EMail

The Email workflow block sends an email, with an attachment if so configured.

For SMTP server configuration, see section Email Settings of the Contact Center Administrator Guide.


EMail workflow block


Conditional Exits

The EMail block may take the Mail not sent conditional exit, in which the message cannot be sent (if, for example, the SMTP server is down).


WB-EMail-CE-52.PNG


Settings

Title text

Title text is the name of the instance of the block. Enter a name in the text field and the new name of the block appears in the flowchart.

From / Display name

This is the display name of the email sender. A workflow variable can be specified as the value using the $(varname) format.

From / Address

This is the email address of the email sender. A workflow variable can be specified as the value using the $(varname) format.

To / Address(es)

This specifies the email addresses of the intended recipients. If sending to multiple email addresses, separate email addresses using a comma or a semicolon. Workflow variables can be specified as values using the $(varname) format.

Message / Subject

This is the subject line of the email. Can contain workflow variables in the $(varname) format.

Message / Format

Specify the format for email: HTML (default) or .TXT (plain text).

Message / Body

This is the text to be sent as a message body. It can contain workflow variables in the $(varname) format. Bright Pattern does not impose any limits on the size of the email.


EMail settings


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