From Bright Pattern Documentation
• 5.2 • 5.3
Contents
- Workflow Builder Reference Guide Introduction
- Purpose
- AudienceWorkflow Builder Application
- Workflow Builder OverviewWorkflow Blocks
- Assign Case to Agent
- Bright Pattern Search Object
- Comment
- DB Execute
- Exception Handler
- Exit
- Fetch URL
- Get Next Record
- Get User Configuration
- Goto
- If
- Internal Message
- Log
- RightNow Create Object
- RightNow Search
- RightNow Select Account
- RightNow Update Object
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Search
- Salesforce.com Select Account
- Salesforce.com Update
- Send Message+
- ServiceNow Create Object
- ServiceNow Search
- ServiceNow Select Account
- ServiceNow Update Object
- Set Variable
- Start Another Workflow
- Transfer Case to Service
- Wait
- Wait+
- Zapier Invoke Zap
- Zapier Select Account
- Zendesk Create Object
- Zendesk Search
- Zendesk Select Account
- Zendesk Update ObjectVariable and Expressions
- Variables
- String Expressions
- Integer Expressions
- Floating Point Expressions
- Built-In Functions
String Expressions
In Bright Pattern Contact Center, you may work with data as variables stored as values, which may be specified as strings or expressions. A string is a sequence of characters that is generally understood as a data type; often a string is implemented as an array of bytes (i.e., words) that store a sequence of elements. An expression will produce a data type such as string.
What follows is a list of tips regarding string expression structure.
- Strings are enclosed in double quotes (e.g. “sample string”).
- Backslash can be used to embed a double quote phrase within a string (e.g., “sample string \”embedded quote\” sample string”).
- Backslash can also be used to insert literal new-line and carriage-return symbols using the \n and \r notation (e.g., “sample string\n with new line in it”).
- Strings can be concatenated; that is, strings can be linked together as in a chain (e.g., “string 1”+” “+”string2” produces “string1 string2”).
- Strings themselves or string expressions cannot span multiple lines (i.e., while embedded, \n is OK, but the actual new line is not).</p>