Contents
- Scenario Builder Reference Guide Introduction
- About
- Scenario Builder OverviewExercises
- Scenario-Building ExercisesScenario Blocks Definitions
- Scenario BlocksReference
- Scenario Reference Material
- Overview
- Accept
- Add to Calling List
- Answer
- Ask a Bot
- Attached Data
- Bright Pattern Create Object
- Bright Pattern Delete Object
- Bright Pattern Search Object
- Bright Pattern Update Object
- Chat Bot Select Account
- Collect Digits
- Comment
- Connect Call
- Connect Chat
- DB Execute
- Exception Handler
- Exit
- Fetch URL
- Find Agent
- Get Agent State
- Get Next Record
- Get Statistics
- Get User Configuration
- Goto
- Identify Contact
- If
- Internal Message
- Log
- Menu
- Microsoft Dynamics Create Object
- Microsoft Dynamics Delete Object
- Microsoft Dynamics Screen Pop
- Microsoft Dynamics Search Object
- Microsoft Dynamics Select Account
- Microsoft Dynamics Update Object
- Play-Listen
- Play Prompt
- Record
- Request Callback
- Request Input
- Request Skill or Service
- Retrieve Internal Record
- RightNow Create Object
- RightNow Screen Pop
- RightNow Search
- RightNow Select Account
- RightNow Update
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Screenpop
- Salesforce.com Search
- Salesforce.com Select Account
- Salesforce.com Update
- Save Survey Response
- Search Directory
- Self-Service Provided
- Send Message
- ServiceNow Create Object
- ServiceNow Screen Pop
- ServiceNow Search
- ServiceNow Select Account
- ServiceNow Update Object
- Set Agent State
- Set Case
- Set Custom Reporting Field
- Set Disposition
- Set Priority
- Set Prompt Language
- Set Variable
- Start Another Scenario
- Stop Prompt
- Voicemail
- Wait
- Web Screen Pop
- Zendesk Create Object
- Zendesk Screen Pop
- Zendesk Search
- Zendesk Select Account
- Zendesk Update Object
Bright Pattern Delete Object
The Bright Pattern Delete Object deletes an object from the internal database. The object types allowed for deletion are Case, Contact, and Company. Note the following about the block:
- The deletion of cases deletes all activity history related to the case.
- The deletion of contacts deletes activity history associated with this contact that is not linked to any cases.
- The deletion of contacts erases reference to the contact from cases and activity history items linked to the cases but keeps the cases.
- The deletion of contacts erases references to the contact from the calendar but does not remove calendar entries.
- The deletion of contact erases references to contact from emails in queue (queue_items.reporter_id), but keeps emails in queue.
- The deletion of companies erases reference to it from the contacts but does not delete any contacts.
Conditional Exits
Failed
The Failed conditional exit is executed if the deletion operation failed, either through timeout or failed network connectivity to an external CRM (e.g. Salesforce).
No Data
The No Data conditional exit is executed if no data matching the specified deletion criteria is found.
Settings
Title text
Title Text is the name of the instance of the block. Enter a name in the text field and the new name of the block will appear in the flowchart.
Object type
The Object type drop-down menu allows you to choose the type of object you want to delete in the internal database. You may choose Case, Contact, or Company.