From Bright Pattern Documentation
Jump to: navigation, search
• 5.3

Contents

Bright Pattern Delete Object

The Bright Pattern Delete Object deletes an object from the internal database. The object types allowed for deletion are Case, Contact, and Company. Note the following about the block:

  • The deletion of cases deletes all activity history related to the case.
  • The deletion of contacts deletes activity history associated with this contact that is not linked to any cases.
  • The deletion of contacts erases reference to the contact from cases and activity history items linked to the cases but keeps the cases.
  • The deletion of contacts erases references to the contact from the calendar but does not remove calendar entries.
  • The deletion of contact erases references to contact from emails in queue (queue_items.reporter_id), but keeps emails in queue.
  • The deletion of companies erases reference to it from the contacts but does not delete any contacts.


Bright Pattern Delete Object scenario block


Conditional Exits

Failed

The Failed conditional exit is executed if the deletion operation failed, either through timeout or failed network connectivity to an external CRM (e.g. Salesforce).

No Data

The No Data conditional exit is executed if no data matching the specified deletion criteria is found.


Settings

Title text

Title Text is the name of the instance of the block. Enter a name in the text field and the new name of the block will appear in the flowchart.

Object type

The Object type drop-down menu allows you to choose the type of object you want to delete in the internal database. You may choose Case, Contact, or Company.

Object ID

This is the database record ID.
< Previous | Next >