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• 5.3

Contents

RightNow Update

The RightNow Update scenario block updates the properties of the specified RightNow object.

Note that to populate the custom fields in RightNow activity history records, the Attached Data block must be used.


Scenario Builder RightNow Object scenario block


Conditional Exits

The RightNow Update block may take one of the following conditional exits: Failed or No data.

Failed

The Failed conditional exit is executed if the update operation failed.

No data

The No data conditional exit is executed in the specified object is not found.


Settings

Title text

Title text is the name of the instance of the block. Enter a name in the text field and click the Update button at the bottom of the Edit pane. The new name of the block appears in the flowchart.

Object Type

Object type is the type of RightNow object to be created. You can either select one of the standard objects from the drop-down menu or enter the name of the desired custom object type.

Object Identifier

Object Identifier is the identifier of the object to be updated.

Set fields

This setting is reserved.

Raw JSON

Raw JSON is where the object properties to be updated are specified in JSON format.

The code and the body of the received HTTP response is stored in local variables $(integrationResultCode) and $(integrationResultBody) respectively. For troubleshooting purposes, use the EMail or Internal Message block to obtain content of responses indicating a failed attempt to update an object. For more information, see the description of the variable $(integrationResultBody).


Scenario Builder RightNow Object scenario block settings


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