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• 5.19 • 5.3 • 5.8

ServiceNow Update Object

The ServiceNow Update Object scenario block updates the properties of the specified ServiceNow object.

Note that to populate the custom fields in ServiceNow activity history records, the Attached Data block must be used.

Scenario Builder ServiceNow Object scenario block

Conditional Exits

The ServiceNow Update Object block may take one of the following conditional exits: Failed or No data.


The Failed conditional exit is executed if the update operation failed.

No data

The No data conditional exit is executed in the specified object is not found.


Scenario Builder ServiceNow Object scenario block settings

Title text

Title text is the name of the instance of the block. Enter a name in the text field and click the Update button at the bottom of the Edit pane. The new name of the block appears in the flowchart.

Object Type

Object type is the type of ServiceNow object to be created. You can either select one of the standard objects from the drop-down menu or enter the name of the desired custom object type.

Object Identifier

Object Identifier is the identifier of the object to be updated.

Set fields

This setting is reserved.


Raw JSON enables object properties to be specified in JSON format.

The code and the body of the received HTTP response is stored in local variables $(integrationResultCode) and $(integrationResultBody) respectively. For troubleshooting purposes, use the EMail or Internal Message block to obtain content of responses indicating a failed attempt to update an object. For more information, see the description of the variable $(integrationResultBody).

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