Survey Forms''Survey forms'' are designed to be sent to your customers via email after interactions are completed. Email interactions are not dictated by [[Contact-center-administrator-guide/ScenariosOverview|scenario]], so while it is not possible to utilize the interactive survey features associated with chat or voice scenarios, survey forms provide you an opportunity to request satisfaction input.Survey forms are created and edited in the Survey Form Editor application and can be distributed by post-transaction [[Contact-center-administrator-guide/WorkflowEntries|workflows]]. Additionally, a single survey form may be configured in any number of languages you need. For more information, see the [[Workflow-builder-reference-guide/HowtoSolicitPost-TransactionalSurveysviaEmail|configuration example]].'''Note''': This feature is enabled per contact center. For more information, contact your service provider.[[File:QM-Survey-Forms-53.PNG|800px|thumb|center|Quality Management > Survey Forms configuration]]To create or edit a survey form, navigate to ''Quality Management'' in the root menu and select the '''Survey Forms''' option. The list in the left pane will list the existing forms. For general information about creating forms, see our [[Workflow-builder-reference-guide/HowtoSolicitPost-TransactionalSurveysviaEmail|configuration example]].# Click the '''Add new form''' [[File:Create-New-Form-53.PNG|26px]] button.# In the Survey Form Editor application that opens, customize the form by dragging controls onto the form canvas and editing their properties.# Select a form in the list of forms that appears.# Click the '''Edit''' [[File:Edit-Form-53.PNG|26px]] button.# In the Survey Form Editor application that opens, customize the form by dragging controls onto the form canvas and editing their properties.# In the list of forms that appears, select the form you wish to remove.# Click the '''Delete''' [[File:Delete-Form-53.PNG|26px]] button.# In the list of forms that appears, select the form you wish to duplicate.# Click the '''Clone form''' [[File:Clone-Form-53.PNG|26px]] button.# Click the '''Import form''' [[File:Import-Form-53.PNG|26px]] button.# In the dialog that appears, enter the name of the form you wish to import, browse for the file, and click '''Upload'''.# The imported form will appear in the list.# In the list of forms that appears, select the form you wish to export.# Click the '''Export form''' [[File:Export-Form-53.PNG|26px]] button.# The form will be downloaded immediately.The following is a list of editable properties for Survey Forms. To accept changes made to the properties, click the '''Apply''' [[File:QM-Survey-Forms-Properties-Apply-53.PNG|60px]] button. To cancel changes before they have been applied, click the '''Reset''' [[File:QM-Survey-Forms-Properties-Reset-53.PNG|60px]] button.[[File:CCA-QM-SF-5599may2021.PNG|550px|thumb|center|Survey Forms Properties tab]]''Name'' is the name of your survey form. Note that your survey name can be changed in the Survey Form Editor.The ''Select Preview Language'' drop-down menu allows you to preview a form in any of the languages the form was configured in. Note that if your contact center maintains survey forms in different languages, it is possible to change the text of the Submit button in the survey form editor.